Is your ink / toner cartridge a genuine Canon product?

Counterfeiting is rapidly expanding and it has become common to see counterfeit copier toners, fax toner cartridges, printer ink cartridges in the market. Product packaging can be remarkably similar, making it hard to distinguish the difference between counterfeit products and genuine products.

Counterfeit ink cartridges may cause problems such as ink leaks, blocked print heads, and erratic printer performance, and may be a poor fit with the printer. In the worst case, the printer may be seriously damaged.

Counterfeit toners and toner cartridges may cause problem such as toner transfer to other stacked pages or to your fingers when you hold the printout, appearance of lines on the printout pages due to bad drum cleaning, spillage when the toner does not work well with the toner-cleaning unit, blurry details and grey background from insufficient charging of toner

Canon products feature security sticker that use the latest technologies to distinguish genuine Canon products from counterfeits. This security sticker incorporates a holographic images in a polymer layer with special optical properties that makes it harder to counterfeit than conventional holograms, allowing easy, reliable identification of genuine Canon products.

		The security sticker used on genuine Canon products changes its design depending on the viewing angle. Additionally, the color changes to a bright, iridescent green when tipped to a horizontal position. With counterfeit products, neither the design or color will shift when viewed at different angles.
		When viewed using the Handy Viewer provided at retail stores, the security sticker on genuine Canon products is visible through the "" window, but appears black through the "" window. Security sticker on counterfeit products will be visible when viewed through either the "" or "" windows.

Using counterfeit products can cause problems like the following...

Canon receives numerous reports about problems resulting from the use of counterfeit products. Counterfeit products not only prevent you from attaining the full performance of your printer, copier and fax machine, but can also lead to serious problems that require repairs. Always use genuine Canon products.

Case 1: Ink leaks

				Ink leaks can block print heads making it impossible to print correctly and causing excessive ink consumption.
Ink leaks inside the bag.		Ink drips from the opening.

Case 2: Poor fit with printer

Canon often receives reports of other problems as well, such as color aberrations and color streaking. In many instances, counterfeit products result in head blockage or other problems that require repairs at a Canon service center.

Case 3: Bad Drum Cleaning problem for Toner Cartridge

If you suspect that you have purchased a counterfeit product, or if you know of any counterfeit products on sale, please contact us.

Canon's policy for eliminating counterfeit products

To eliminate counterfeit products and the problems they may cause when in use, Canon identifies manufacturers and retailers of counterfeit products based on information obtained from its own investigations and information provided by users.

Counterfeits infringe Canon's valuable intellectual properties, among others, trademark rights for "Canon": Canon brand. These infringements constitute criminal offenses, and offenders can be subject to imprisonment and/or payment of fines. Offenders are also subject to payment for damages in civil proceeding.

Canon is fighting against counterfeiters to protect its intellectual properties, as well as to keep its customers out from inconveniences or even dangers of counterfeits: Canon asks polices, customs and any relevant other authorities all over the world to raid counterfeiters and seize counterfeit products. Hundreds of raids are being carried out per year.

Counterfeits are illegal and just bad to you; it is Canon's commitment to make its every effort to get rid of counterfeits out of your sight.

Colour of the packaging differs

risky but also expensive. 

Possible indicators of counterfeit ink cartridges include:

Product packaging can be remarkably similar, making it hard to distinguish the difference between counterfeit products and genuine products.

• Different materials used in the packaging
• Resolution of images
• Text font (character size, style etc) can differ
• Look and feel of the cartridge itself

   

The Canon hologram

Genuine Canon consumable products make use of security features and the latest technologies to distinguish them from counterfeits.  One of the security features incorporates a unique hologram that is harder to imitate than conventional holograms and provides proof that the packaging is genuine.

As with conventional holograms, the unique hologram used on genuine Canon products changes its design depending on the viewing angle.

The hologram shows the word ‘Canon’ running horizontally in a number of bands. In between these Canon ‘ribbons’ you should see a helix design, also running horizontally, overprinted with the word ‘genuine’.

In addition, the hologram has a unique colour-changing feature. Front on, it should appear as an iridescent gold, but when tipped into a horizontal position, a bright, iridescent green. If this transition does not occur, the hologram is fake.

Product packaging can be remarkably similar, making it hard to distinguish the difference between counterfeit products and genuine products.

• Possible indicators of counterfeit ink cartridges include: Colour of the packaging differs
• Different materials used in the packaging
• Resolution of images
• Text font (character size, style etc) can differ
• Look and feel of the cartridge itself

The Canon hologram

Genuine Canon consumable products make use of security features and the latest technologies to distinguish them from counterfeits.  One of the security features incorporates a unique hologram that is harder to imitate than conventional holograms and provides proof that the packaging is genuine

As with conventional holograms, the unique hologram used on genuine Canon products changes its design depending on the viewing angle.

The hologram shows the word ‘Canon’ running horizontally in a number of bands. In between these Canon ‘ribbons’ you should see a helix design, also running horizontally, overprinted with the word ‘genuine’.

In addition, the hologram has a unique colour-changing feature. Front on, it should appear as an iridescent gold, but when tipped into a horizontal position, a bright, iridescent green. If this transition does not occur, the hologram is fake.

Counterfeiting is rapidly expanding and it has become common to see counterfeit printer ink cartridges in the market. Counterfeit products may seem like a bargain, but since they come without a guarantee, consumers often learn the hard way that their purchase can be not only